Shipping & Delivery

Shipping & Delivery

Free Shipping to Select European Countries

🚚 Order Processing

  • Processing Time: 1-2 business days after payment confirmation
  • Holiday Schedule: Orders during public holidays will be shipped on the next business day
  • Cut-off Time: Orders before 12 AM (GMT+2) may ship same day

🌍 Free Shipping Coverage

Available in:
Denmark | Austria | Germany | Italy | Belgium
France | Ireland | Sweden | Switzerland
Finland | Portugal | Spain

Delivery Timeline:
5-10 business days after dispatch

📦 Key Policies

1. Address Requirements

  • NO P.O. BOXES: Our portable AC units are large parcels that require physical address delivery
  • Address Accuracy: Double-check street name/house number before checkout
  • Failed Delivery: 3 attempts will be made before return to sender

2. Customs & Taxes

  • EU Orders: All import fees/VAT included at checkout

3. Tracking & Support

  • Receive tracking number via email within 24hrs of dispatch
  • Carrier systems may take 48hrs to update initial status

❓ Frequently Asked Questions

Q: Why can’t I select my country for free shipping?
A: We currently only offer free shipping to the 12 listed European countries. Contact [service@woleix.com] for bulk order quotes to other regions.

Q: My tracking hasn’t updated in a week – is this normal?
A: No, this is not normal. If you encounter such a problem, please contact our customer service email. We will help you check your order status and solve the problem for you in time.

Q: Can you deliver to my apartment building?
A: Absolutely. Ensure your address includes:
✓ Building name/resident code
✓ Floor & apartment number
✓ Contact phone number

Q: What if I’m not home during delivery?
A: The carrier will:
① Leave a collection notice
② Attempt delivery next business day
③ Hold at local depot for 5 days

⚠️ Important Notices

  • No Weekend Delivery: Carriers operate Mon-Fri only
  • Oversize Packages: May require signature confirmation
  • Weather Delays: Extreme conditions may extend delivery time

🔄 Damaged/Lost Packages

  • Damage Claims: Email photos of packaging+product within 24hrs
  • Lost Parcels: Initiate investigation after 18 business days
  • Returns: Contact us for pre-authorized return labels

Need Assistance?
Contact logistics specialists: [service@woleix.com]
Weekday response time: Under 90 minutes